Anonymous
map-marker Altoona, Pennsylvania

Screwdriver exchange

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I bought a cobalt screwdriver used it for a few years want to use the warranty thats a lifetime warranty to exchange the one screwdriver out of the set of screwdrivers and it is so difficult to return one screwdriver out of a set because they wont break it up at the store so I tried going through the website to contact the company directly and they still have yet to send me a screwdriver or get back to me at all
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User's recommendation: Don’t buy Kobalt tools.

Nadia Q

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Verified Reviewer

Mauvais Service a la clientele

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Plus de 30 minutes d'attente au téléphone et toujours pas de réponse! C'est inacceptable ... Service pourri
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Loss:
$160
Pros:
  • Sans fil
Cons:
  • Chargeur de pile defectueux

Preferred solution: Full refund

User's recommendation: Ne pas acheter ces produits Kobalt

Anonymous
map-marker Austin, Texas

Looking for repair service in austin for blower

Kobalt 80v blower not working...starts and stops repeatedly..trigger or battery connection. Need source for repair.
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Anonymous
map-marker Indianapolis, Indiana

Can’t buy a charger or battery for my tools

Cant buy a charger or battery for my tools I have a 20 V cordless drill Saul sol circular Saul flashlight sister that I cant buy parts for if theyre going to sell power tools they Need two sell accessories or replacement parts for them if not they should give you a trade-in if they discontinued parts for that item I have a $400 set that is useless
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Anonymous
map-marker Chattanooga, Tennessee

Return authorization

Cobalt does not stand by there hassle free guarantee also when I called whole balt for a confirmation number they give me the wrong number wasted my time I still have broken tools from Cobalt that looks like they're not going to get replaced false advertisement that's a shame
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User's recommendation: Buy DeWalt

Charlie E

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Verified Reviewer

KOBALT pole hedge trimmer

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The articulating head on my pole hedge trimmer will not stay in any locked position. I called the 18883KOBALT number ( they gave me a reference number 306**** ) and they referred me to the 185******** number that is ALWAYS BUSY ! The Item number is 815994, model number KPH 2540-06, Serial number KBX35909** **/25/18. After reading the online reviews , there are a number of complaints about the same problem. This problem started happening last fall ( after approx. 1 year of use ) and it should have lasted longer that that. From what I saw on line , you can purchase just the lower half of the unit, which is all I am asking for. Please help me out with this problem. Thank you, Charles Evans 530 Doubling Gap Road Newville PA 17241
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Loss:
$179

Preferred solution: Let the company propose a solution

User's recommendation: Terrible product, and nonexistent customer service....time to switch to dewalt !

Trajan Ejt
map-marker New York, New York

No battery in volt tester0909981

I bought the NVC VOLT DETECTOR Went to use it and the LR44 battery that it is supposed to come with is not in the tester This is gonna cost me like 5$ to buy one they only come in 3 packs and I have to go to CVS to get it the model number is ko-vd 7504gfi
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Jason G Arw

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Verified Reviewer

Broken tool (dangerous)

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Kobalt - Broken tool (dangerous)
Kobalt - Broken tool (dangerous) - Image 2
Updated by user Dec 06, 2020

Just want answers

Original review Dec 06, 2020
I was using my kobalt chop saw lastnight and had a CLOSE CALL! I started the initial cut on a 4' 2x4 when the saw kicked then broke off at the point of the saw were it hinges. I almost cut my weak hand. I had the power handle in my strong hand, blade still running. I was able to reach over to power outlet with my weak hand and unplug it.
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Loss:
$250
Pros:
  • Lifetime warranty
Cons:
  • Getting replacement parts is very bad if not impossable

Preferred solution: Full refund

User's recommendation: Before using the kobalt chop saw for cracks Before using.

Terry S Rtr

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Verified Reviewer
| map-marker Wanchese, North Carolina

Broken tool

I purchased a Angle Die Grinder at Lowes on 9-05-2020 and the nail hose connection broke off inside or air shaft inside is broken. Took it back to Lowes and they said that we had to contact the company. Information on the receipt Purchase Date:9-5-2020 Transaction:831**** Store:3216 Term:08 Item# 858972 */4-in Angle Die Grinder RTR Price: 58.98
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Thomas W Wbb

Product return

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Tried taking back kobalt tire pressure gauge and a kobalt self adjusting plier because neither of them worked and lowe's told me they couldn't give a refund or replace them as I didn't have a receipt. As they were a gift from my son and he didn't give me the receipt along with the items I can't get them replaced or any credit at all. I guess I will tell my son NO KOBALT.
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Loss:
$35
Pros:
  • What i thought was a good name
Cons:
  • Only problem i had was my sawzall stopped working
  • Customer service is poor
  • No warranty

Preferred solution: Let the company propose a solution

User's recommendation: Kobalt has no warranty

Jenna M Cev

Need to return tool

I have a right angle drill/driver, that the light comes on and the drill part will not move. Battery is fully charged. Bought it in February 2021 at Lowe's in Dubois Pa.
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Michael S Hla
map-marker Lawrenceville, Georgia

Missing part

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When I bought it I didnt know untill I got home I called Lowes they said that I needed to. To call Kobalt. So I called them told them my issue. Said they would send the party or free of charge. Awesome of right. Well the part came and its not the part I had said I told them it was the copper pipe on the front. They send a threaded pipe. I called back to try and have it sent back for the part I asked for. And the lady got rider told me she couldnt help me without a model number. Well I have a part number the compressor. But she still wouldn help.
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Loss:
$15

Preferred solution: I would like the part that I was told I would get I know i was not paying for the replacement part but i was told the copper pip would be mailed to me

User's recommendation: Thier tools are great but customer service sucks

Resolved
Mark W Cad

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Verified Reviewer

Resolved: Kobalt tools warranty

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Updated by user Feb 18, 2021

Company fixed the issue and I have been provided with product replacement. Notified warranty dept.

Gave info. Got ref. # . Was told to go to lowes and give ref.# and tools would be replaced.

Had a devil of a time with lowes mgr. She finally gave me the replacement for the broken tools..

Original review Feb 18, 2021
I have several sockets and a self adjusting pliers 8 inch, That have LIFETIME WARRANTY. Stores do NOT honor WARRANTY! How can I get this problem revolved? The advertising is NO HASSLE. But HASSLE is ALL I get!!! I can't support a company the falsely WARRANTY items. My friends feel the same. If issues can't be resolved My credit card will be canceled and HOME DEPOT WILL get ALL my business.
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Pros:
  • Price

Preferred solution: Replace tools

User's recommendation: DO NOT PURCHASE KOBOLT PRODUCTS!!!

Cyril B Pah
map-marker Pickering, Ontario

Call to kobalt re. Lawn mower

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Updated by user May 31, 2021

As directed by the Kobalt representative we contacted Lowe’s again but since they are under lockdown, we have to wait till they open to access out customer profile and for further review.

Original review May 01, 2021
We bougbt a Kobalt lawn mower in 2019. It is sti under warranty. We bougbt it at Lowes and they have asked us to contact the company since they currently do not carrry the model anymore.
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User's recommendation: Great customer service!

Calle Dam
map-marker Roy, Utah

Chopsaw does not work will not turn on

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Ive had my chopsaw for a little over a year and Ive only used it four times and it does not work anymore.
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