Margo L Ubc

I need to get an RA number

I purchased a kobolt drill from Lowe's 3 or 4 yrs ago. I used my card to purchase it. I called kobolt to get an RA # PER Lowe's request. But they will not exchange it because I don't have a receipt. But policy says, go to Lowe's replace up to 5 yrs!!!. The model number shows that it's only 4 yrs old when manufactured. Now, tell me what's wrong with this picture?
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Loss:
$100
Pros:
  • Good price
Cons:
  • Do not back their product like that say

Preferred solution: Exchange it.

User's recommendation: Beware

Dare R

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Verified Reviewer

My 5 inch socket wrench is broken

Kobalt - My 5 inch socket wrench is broken
Kobalt - My 5 inch socket wrench is broken - Image 2
Kobalt - My 5 inch socket wrench is broken - Image 3
The socket wench lever to change it from forward and reverse is broken. And I cant use it like I should be able to
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Pros:
  • Are good products and kobolts is good with helputhere customer

Preferred solution: A new wench

User's recommendation: Keep getting Kobalt stools I really enjoy them and Kobalt stands behind there tools

Bradie Qom
map-marker New Orleans, Louisiana

Used 4th time does not work!!

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Blower blows about 2 seconds and cuts off. Keep pulling the trigger and it may of may not decide to blow 2 more seconds. 24 volt wireless
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User's recommendation: Do not buy

Krystal R Vtb

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Verified Reviewer

No keys !

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Original review Jan 21, 2024
I bought a tool box that was missing the keys and you can not have expensive tools in a tool box without it being locked these days !!! I called them they said a person was going to call me back to try and resolve the issue and no one has called or tried to fix my problem ! I have called 2 more times it such an easy problem to fix but if you dont have the common courtesy to even return a call !
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Loss:
$399
Pros:
  • I like the equiptment
Cons:
  • Terrible customer service

Preferred solution: Full refund

Everett R Oll

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Verified Reviewer
| map-marker Charlotte, North Carolina

Tape measure on order

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I ordered a Kobalt 25 ft. self-locking tape measure on October 2nd, 2023. I got an email on January 5th, 2024, saying the item will be delivered within 2 weeks to the customer. Haven't seen it as of January 26, 2024.
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Anonymous
map-marker Valrico, Florida

A bad battery on a leaf blower that I bought

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A bad battery on a leaf blower that I boughtI have exchanged the leaf blower twice and the battery still would not last more than 10 minutes 15 minutes max
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User's recommendation: I have exchanged the leaf blower twice and the battery still would not last more than 10 minutes 15 minutes max

Melissa S Tyv

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Verified Reviewer

Impact drill broke

My impact drill broke and you guys are supposed to replace it no questions asked. I don't have a receipt. But NO QUESTIONS ASKED. Will you please send me a replacement or help me in some way. I can't afford another one and if I have to buy another one I won't be using kobalt. Please help
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Pros:
  • Guarantee for life
Cons:
  • Not sure if guarantee for life

Preferred solution: Replacement

User's recommendation: I'm not sure I'll tell u if they replace it

Cj W Ojo

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Verified Reviewer

Quality tools

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I run my own garage and go through my fair share of tools. Name brand are great but outrageous for mechanics battery tools. Iv been using Kobalt battery guns and drills for several years now and havnt had any trouble. So to whom ever it may concern it truly suprised me how well these tools have held up preformed and outlasted everything else. Im proud to have bought them and beyond happy with the quality. Thank you for such great tools at an affordable price.
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Pros:
  • Cheap reliable and never lets me down
Cons:
  • Iv not found any

Preferred solution: Nothing

User's recommendation: Don’t hesitate to buy Kobalt

Stromy S

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Verified Reviewer
| map-marker Danville, Virginia

I was stuck with a $299 auger I got no satisfaction I got no help I did not get nothing but the runaround from Cobalt and Lowe's customer service Lowe's customer service was the biggest liar out of th

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I bought or two from Lowe's it was not working right when I bought it and then the cable broke on it and I've only used it one time they said for me to contact you
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User's recommendation: Do not buy Cobalt tools they are no good I seen hammer's break I bought a broken auger it could not return it could not exchange it will never buy a Cobalt again not even a wrench

John D Mor

Tried to return a faulty drill.

I did not have my receipt for the purchase of this item. I contacted the store, they said to contact Kobalt.

I contacted Kobalt, they sent me to Lowe's credit department. The credit department found that I had purchased the drill, the date and price but no invoice number. I pay my Lowe's bill through my personal checking account and found the monthly payment and amount of the purchase. I went back to the credit department.

The person was very accommodating but could not give me any way to obtain a receipt.

Lowe's brags about how great their tools are from Kobalt and how they guarantee this product. I have come to the decision of throwing away the Kobalt drill and start buying my tools and other items from Home Depot.

#

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Preferred solution: Replacement drill

1 comment
Guest

You would need your receipt at HD just like you do at Lowe’s.

Matthew M Tga

Broken shovel

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I bought the whole line of kobalt steel shovels ,paid the high prices and thought how can I go wrong? They were lifetime warranty with hassle free big advertising labels all over them. Well one broke and now they are discontinued! Can't get ahold of customer service by calling the number they have posted online? Thanks kobalt. Never again will u receive any business from me or anyone I can speak to at any store I go to with your products on the shelf. I'm spreading the word Starting now !
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Loss:
$300
Pros:
  • No pros at this we we e dew
Cons:
  • This company sucks

Preferred solution: An exchange of my shovels that should have a lifetime hassle free warranty. Per the advertisements

User's recommendation: Never buy kobalt tools that say hassle free warranty because they don't honor that warranty. KOBALT IS A SCAM!!! KOBALT IS A SCAM! KOBALT IS A SCAM! DO NOT BUY ANY KOBALT PRODUCT! : SCAM

Servando Fps
map-marker Lexington, South Carolina

Battery is weak

Can you be repaired or do I have to go buy a new one? Ive used it for four years maybe twice a week in the summer for about six months than the other six months maybe once a month or every one leaves need to be blown around
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Tom W Fdj

Repair 3 year compuund miter saw Kobalt

Replace spring in blade guard. I changed blade myself and inadvertently the blade guard spring came out. I will incur cost. Cannot find a repair person that knows how. The saw will be 3 years old this coming August
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Preferred solution: Repair and I will incur the cost. I live in Waynesville NC

Isaias Kqx

Faulty drill

I tried to return the drill and i was told that without a receipt I couldnt. Even though it states it doesnt require a receipt to return any kobalt tool that they have a lifetime warranty.
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Loss:
$100
Cons:
  • Lies

Preferred solution: New or replacement drill

User's recommendation: Buy a different brand

A K K Sex

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Gainesville, Florida

Battery failed and is within warranty

Kobalt - Battery failed and is within warranty
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Kobalt - Battery failed and is within warranty - Image 3
Lithium battery for outdoor equipment 40 volt is within warrantys but not charging The Lowes. Us to Dr service was helpful but they were out of product.
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User's recommendation: Do not buy this product