Contact Kobalt Customer Service
Kobalt Phone Numbers and Emails
Toll-Free Number:
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(888) 356-2258
Customer Service:
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(704) 758-2917Community Relations
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(888) 775-6937Repairs, Warranties and Protection Plans
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(800) 445-6937
Kobalt Emails:
How to Contact Kobalt customer service?
Most Popular Number:
| Total calls: 8 915 | Issues resolved: 341 | Last call: Mar 25, 2025 |
Kobalt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kobalt Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kobalt is 8883562258. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Kobalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kobalt Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kobalt is 8883562258. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Kobalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Kobalt mainly because of product/ service, return/ replace and request for information.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Kobalt is customercare@lowes.com. 85% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 8:30am - 7:00pm (ET)
Kobalt Customer Service Reviews
It was not pleasant, representative had to pass my concern to the supervisor. However that didnt help and resolve my problem. Reps failed to conduct the proper research on my purchase in order to have the power product returned.
THE SERVICE IS THE WORST THING I HAVE EVER HAD TO DEAL WITH, THE QUESTIONS ON THE OTHER END IS SORRY.
I received a Kobalt retractable hose reel as a gift from my in-laws in late 2023. I like this unit, but the reel is leaking air at the air supply shaft.
Neither Lowes nor Kobalt customer support could help me.
I guess once it's out of warranty, customers are on their own. Great company.
We bought four products from Kobalt in 2022: a lawn mower, weed trimmer, chainsaw, leaf blower, and an air compressor. The large 80-volt battery that came with one of these products has never worked from day one.
I've never been able to charge it. Can we please get a replacement battery for the one that has never worked?
We spent a lot of money on all these products and having a battery that has never worked from the day we bought the products is troubling and poor customer service. I'm prepared to send back the large 80-volt battery that Lowes informed me Kobalt was aware of issues with these batteries, hence they discontinued them.
How Good is Kobalt's Customer Service?
Summary of Kobalt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kobalt?
Product/ Service Question:
- “My Kobalt leaf blower power switch is not working”
- “Broken tool”
- “Defective tools”
Return/ Replace Question:
- “Replacement part”
- “I just got and cobalt brad nailer never shot one brad and lows will not replace it and all my tool are you brand never had a problem it really upset me because I spend 2ooo a year at lows those days are over”
- “Replace a tool from a kit”
Request for Information Question:
- “Looking for replacement parts”
- “Help now”
- “Information inquiry for tool”
Payments and Charges Question:
- “Dead batteries and chargers for blower and weed eaters”
- “Flashlight won't recharge”
- “Rechargeable battery pack”
Shipping and Delivery Question:
- “Missing part”
- “Having issues with my cordless KOBALT chainsaw, I can’t get the bar cap off”
- “Missing parts”
Staff Question:
- “Customer service”
- “Lawn mower needs service”
- “Lawn mower Repair service”
Account Question:
- “Box will not unlock”
- “Need a head for a kobalt weedehacker”
- “Locked out of my tool chest”
Website/ Application Question:
- “Kobalt garage light installation”
- “Circular saw blade installation”
- “Fraudulent website”
Refund Question:
- “Refund”
- “To get a refund on kobalt half inch drive impact”
- “I need to do a refund on a Cobalt air tool”
Activation/ Cancellation Question:
- “Cancellation of order”
Cards Question:
- “My 24v drill won't stop blinking . Bought with a gift card, no receipt”
Other Question:
- “Garantía de un serrucho cobalt”
- “Power blower no longer operates”
- “Ra number”
Compare Kobalt Customer Service To
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