Contact Kobalt Customer Service
Kobalt Phone Numbers and Emails
Toll-Free Number:
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(888) 356-2258
Customer Service:
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(704) 758-2917Community Relations
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(888) 775-6937Repairs, Warranties and Protection Plans
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(800) 445-6937
Kobalt Emails:
Kobalt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kobalt Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kobalt is 8883562258. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Kobalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Kobalt Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Kobalt is 8883562258. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Kobalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Kobalt mainly because of product/ service, return/ replace and request for information.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Kobalt is customercare@lowes.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Kobalt customer service?
Most Popular Number:
| Total calls: 9 705 | Issues resolved: 385 | Last call: Jan 21, 2026 |
Contact Information
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 8:30am - 7:00pm (ET)
Kobalt Customer Service Reviews
I've got to order broken regulator and they're all on so-called back order. We don't have time to be waiting on back order parts to do their jobs. Part should have not snapped off that easy.
I feel that the company 2 years ago with my purchase of hedge trimmer with 136 amp battery was quality and a good purchase, my recent blower also a 40 Volt and battery's are interchangeable only has 76 Amps and is a dud for dependability. My original chat with Kobalt they understood my dissatisfaction but did nothing to help.
This company is building a brand and with lessening the power length they are loosing my confidence in how company's go to market today. Buyer Be Ware
They did not have the part that I need for their product. I am trying to get a nut for my Kobalt weed eater which is only 5 years old and they cannot supply it.
How Good is Kobalt's Customer Service?
Summary of Kobalt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kobalt?
Product/ Service Question:
- “My leaf rake broke”
- “I need a good battery for my new cobalt.\n Is that I bought\n And open handle, if possible, I bought the display model.\n Because they didn't carry the one that was on display.”
- “Broken tool”
Return/ Replace Question:
- “Replacement tool”
- “Return a impact gun”
- “Replace a kobalt tool”
Request for Information Question:
- “Looking for sevice”
- “How to open lock on my brand new tool box”
- “Questioning”
Payments and Charges Question:
- “I was just charging my flashlight the Cobalt 6,000 aluminators and when it was done I unplugged it I took the battery thing out the one that you can recharge and I let it sit on the table and it exploded on me it started to smoke and that I spelled s”
- “40v Max ultimate output charging battery and charging system. Hasn’t been taking charge even though Light on charging system shows red and the battery is not taking charge”
- “Charger and battery doesn't work”
Shipping and Delivery Question:
- “Bought circular saw missing parts”
- “Location”
- “Missing part”
Staff Question:
- “Electric lawn mower needs service”
- “Customer service”
- “Tools service issue”
Account Question:
- “Brushless Trimmer 80v locked up and won’t start. Does not have debris, clicks when trying to start. It is approximately 4 yrs old and was purchased at Lowe’s at The Rim in San Antonio”
- “Box will not unlock”
- “Need a head for a kobalt weedehacker”
Website/ Application Question:
- “Install new blade”
- “Kobalt garage light installation”
- “Circular saw blade installation”
Refund Question:
- “Refund”
- “To get a refund on kobalt half inch drive impact”
- “I need to do a refund on a Cobalt air tool”
Cards Question:
- “I lost my key which I don't understand why you only got one to my pink toolbox on wheels”
- “My 24v drill won't stop blinking . Bought with a gift card, no receipt”
Activation/ Cancellation Question:
- “Cancellation of order”
Other Question:
- “Belt clips for your drill and impact wrench”
- “Tablesaw gears snapped”
- “Da sand stop running”
Compare Kobalt Customer Service To
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