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New Reviewer

Replacement bump head for 80v trimmer

Kobalt - Replacement bump head for 80v trimmer
Kobalt - Replacement bump head for 80v trimmer
Kobalt - Replacement bump head for 80v trimmer
Two years old and part broke. Can not find part anywhere and you can not help. Customer service is a joke

User's recommendation: Never buy kobalt.

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ID
#3847657 Review #3847657 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Kobalt String Trimmer
Pros
  • Light
Cons
  • Can not replace or repair
Loss
$150
Preferred solution
Let the company propose a solution

Hedge trimmer not working

Still have not got a replacement. My hedge trimmer motor burn up after two times I used it. I have other kobalt tools and they are fine. I just want a replacement hedge trimmer.

User's recommendation: Do not buy kobalt from eBay.

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ID
#3856878 Review #3856878 is a subjective opinion of poster.
Location
Wheeling, West Virginia

Hedge trimmer not working

I am trying to get a replacement. The motor burn up in my new one. If Lowes would exchange it that would be great. Ill try soon.

User's recommendation: If you buy new from eBay it’s ruff to get a replacement if it goes bad.

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ID
#3856697 Review #3856697 is a subjective opinion of poster.
Location
Southfield, Michigan
New Reviewer

Battery Issue

Provided all documentation requested but no reply. What else needs to be done? Did you get the documents?
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ID
#3855499 Review #3855499 is a subjective opinion of poster.
Location
Jacksonville, Alabama
Loss
$300
Preferred solution
Let the company propose a solution

They won’t contact me for broken air compressor

Kobalt - They won’t contact me for broken air compressor
Kobalt - They won’t contact me for broken air compressor
My air compressor broke down two months ago and I can only go through Lowes to get warranty. Unfortunately Lowes does not cover or carry this item anymore so I cannot replace it. This warranty Hass to be done through the manufacturer and Lowes sent them emails over and over and I get no call from cobalt. Very disappointing

User's recommendation: Buy elsewhere.

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ID
#3854868 Review #3854868 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer
New Reviewer

Good representative!

Kobalt - Good representative!
Kobalt - Good representative!
I called and representative was very helpful. I didnt know where numbers were and he helped me find them. He gave me clear and precise directions on how to complete letter. Very patient. I just heard back from representative after review. They wont back battery that never worked right then finally died. Our 3 year warranty missed by 6 weeks although we bought it in April probably after it had sat on showroom floor. I would never buy another kobalt product.

User's recommendation: Don’t buy the battery sucks. They don’t stand behind product.

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ID
#3850123 Review #3850123 is a subjective opinion of poster.
Location
Tavares, Florida
Pros
  • Looks
Cons
  • Poor product
  • All the bull to get the problem resolved
Loss
$140
Preferred solution
Full refund

Customer service sucks!!!! Called two separate times. Neither rep was able to help me!!!

Kobalt service transferred me to an actual Lowes store who in turn inform me they dont actually deal with defective tool replacement. They referred me to the Kobalt customer service. I was on hold 39 mins so finally hung up. All I got was shifted from one person to another. Kobalt customer service needs to be retrained!!!

User's recommendation: Don’t even waste your time with Kobalt customer service for tool reply. Just use another brand.

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ID
#3849655 Review #3849655 is a subjective opinion of poster.
Location
Shelbyville, Kentucky

I did not get a response from them about my 40 volt battery for my lawnmower

Kobalt - I did not get a response from them about my 40 volt battery for my lawnmower
Kobalt - I did not get a response from them about my 40 volt battery for my lawnmower
Kobalt - I did not get a response from them about my 40 volt battery for my lawnmower
My 40 volt battery only last 20 minutes it should last 60 minutes I need a new one its still under warranty thanks
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ID
#3847851 Review #3847851 is a subjective opinion of poster.
Location
North Wilkesboro, North Carolina

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New Reviewer

Kobalt 80 V Chain Saw Battery Charger Failed

i purchased an 80 v chain saw and charger less than 1 yr ago and the charger has failed. Please advise. Thanks, Greg i want a replacement.
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ID
#3844219 Review #3844219 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Resolved: Return authorization

Kobalt - Return authorization
Update by user Aug 14, 2022

Company fixed the issue and I have been provided with full refund. Kobalt and Lowes were extremely helpful with the refund. Initially I was just frustrated because it was the second battery that didn't work..

Original review posted by user Aug 11, 2022
I bought a Kobalt mower for $300. The battery was faulty from the beginning, always overheating and not lasting more than 20 minutes. They recently sent me a new one with even less battery time because the original one is out of stock until October/November. This battery still doesn't last longer than 15-20 minutes at a time. I really would prefer a full refund at this time. I'll never buy another electric lawnmower again.

User's recommendation: Do not purchase.

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Resolved
ID
#3843212 Review #3843212 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Feel like this should be a more solid lifetime piece

Kobalt - Feel like this should be a more solid lifetime piece
Taking a stump out digging dirt around a stump and using for a little leverage when this happened for the weight of this shovel and all the thrill on the labels, think again lol

User's recommendation: Meh.

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ID
#3841250 Review #3841250 is a subjective opinion of poster.
Location
Wichita, Kansas
Loss
$45
Preferred solution
Let the company propose a solution

Not being contacted by kobalt to get my broken air compressor fixed almost 2 months now.

My air compressor broke down almost 2 months ago and I have not had any response from the manufacturer to get it repaired or replaced. Very frustrating and I would appreciate a call back at 503-380-****.

User's recommendation: My air compressor broke down almost 2 months ago and I have not had any response from the manufacturer to get it repaired or replaced. Very frustrating and I would appreciate a call back at 503-380-****.

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ID
#3840987 Review #3840987 is a subjective opinion of poster.
Location
Portland, Oregon

Check on an order

The phone number connects to Lowe's and they claim there is no Kobalt factory website. This process has been extremely frustrating and now I will be contacting my cc company to remove payment.

User's recommendation: Do NOT buy Kobalt products.

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ID
#3840321 Review #3840321 is a subjective opinion of poster.
Location
Pottsville, Pennsylvania

Safety

Kobalt battery electric lawn mower started suddenly while I was spraying away clippings underneath mower which was lying on left side. My hand was about to rotate blades to spray grass off opposite side when mower started. I was a fraction of second from having fingers/hand severed. The start button was not depressed. I think water was shorting switch to cause it to start by itself. Whew! Grateful I wasnt injured. Just wanted to apprise Kobalt of this incident.

User's recommendation: Remove battery before water spraying.

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ID
#3837941 Review #3837941 is a subjective opinion of poster.
Location
Lexington, Kentucky
New Reviewer

Brand new impact won't work

Kobalt - Brand new impact won't work
This is my THIRD impact in less than a year and all I got was I can give you a reference number to take back to the store and either exchange or get a refund. I WILL NOT be buying another impact from them ever again which I hate because I love my Kobalt set.

User's recommendation: Don’t buy Kobalt impacts.

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ID
#3837745 Review #3837745 is a subjective opinion of poster.
Location
Pell City, Alabama
Loss
$175
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Broken chain saw after only a few uses

I purchased a saw a few years ago when we had a bad storm. After the storm, the corded chain saw was used only a few times. It mostly sat in storage, in the original box in our basement. When I took it out to use this year, it would not run properly. Being that it was...
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ID
#3836781 Review #3836781 is a subjective opinion of poster.
Location
Vienna, Virginia
Loss
$100
Preferred solution
Help with trouble shoofing, repair or replacement. It was stored propperly and used just a few times.

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