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Kobalt

Kobalt

What is your customer experience with Kobalt?

Kobalt Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Kobalt has 2.2 star rating based on 1036 customer reviews. Consumers are mostly dissatisfied.

  • 28% of users would likely recommend Kobalt to a friend or colleague.

  • Rating Distribution
  • Pros: Price, Good product, I like the equiptment.
    Cons: Customer service is totally absent, Customer service is very poor, Dont back there warrenty.

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Media from reviews

Kobalt - No customer service
Kobalt cast stackKobalt - Broken part on new radial arm sawKobalt - I have two tape measures I need replacedPurchase a kobalt impact wrenchKobalt - Train your staff to check all items before selling it to customersKobalt - Impact driver doesn't work.
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battery warranty replacement customer customer service service lowes tool part number
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Amurphy651

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer service

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Kobalt - No customer service

I need my cast stack locks to stay on the box like they should... also, the small box doesn't close right unless you pull on the lock piece, which also broke. I received my email but ignored it.

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Loss:
$220
Pros:
  • When it worked right it was great
Cons:
  • Doesnt work right now and im always gentle with everything

Preferred solution: Replacement

User's recommendation: Kobalt has no customer service

Amurphy651

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kobalt cast stack

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Kobalt cast stack
Updated by user Mar 23, 2025

It says kobalt received my message buy ignored it.. great customer service

Original review updated Mar 23, 2025

The pieces on the side that lock the cases together pull all the way out on 2 boxes. Are there replacements for those? They fall out by themselves

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Pros:
  • Water tight
Cons:
  • Latches pull out

Preferred solution: Replacement side case stack locks

Gerard L Pfc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tunapuna, Tunapuna-Piarco

Train your staff to check all items before selling it to customers

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Kobalt - Train your staff to check all items before selling it to customers
Contains 1 confidential file for company representatives

I was a visitor to the United States. I purchased a Kobalt impact wrench mod 6904 on 04/10/24.

I opened the case two weeks later and I found an old wrench in the new case. I am very hurt about what happened to me.

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User's recommendation: Check what you purchase from Lowe's

Glendon Rvu

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Verified Reviewer
| map-marker Dallas, Texas

I have two tape measures I need replaced

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Kobalt - I have two tape measures I need replaced

Because I got two tape measures that I bought from Lowes and they wont do return policy on them and Ive not had them that long but they both broke

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Gerard L Pfc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase a kobalt impact wrench

Purchase a kobalt impact wrench
Contains 1 confidential file for company representatives

I felt very bad; I purchased a new Kobalt impact wrench mod number 6904 on 2024/10/04. On returning to my home, I opened the case and saw a very old impact wrench inside the case.

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Loss:
$140
Pros:
  • Good output for more than 30 minutes
Cons:
  • Heavy

Preferred solution: Full refund

User's recommendation: Check what you purchase at Lowe's

David R Glx

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Verified Reviewer
| map-marker Surrey, British Columbia

Kobalt tools

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I purchased a 2 tool combo kit from Rona on February 11/2023. The 1/4" impact driver (model KID 324b-03) has stopped working.

When I install a fully charged battery, the small led lights blinks, but the driver does not work. I tried returning it to Rona (Surrey: Fleetwood) where I purchased it from, but they were no help.

Tool was only used around the house, and was not abused in any way. I would like a replacement.

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Maudine Dxq
map-marker Doylestown, Pennsylvania

Broken part on new radial arm saw

Kobalt - Broken part on new radial arm saw

Lever locks broken, great saw just lost locking point on saw , just purchased and do not want to buy another one

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User's recommendation: Canaday construction

Azariah Lzx

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Verified Reviewer
| map-marker Fresno, California

Cunsumer

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It was not pleasant, representative had to pass my concern to the supervisor. However that didnt help and resolve my problem. Reps failed to conduct the proper research on my purchase in order to have the power product returned.

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Demetreus Odm

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Verified Reviewer
| map-marker Pomona, California

40 Volt 4ah battery

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I have a 40 Volt 4ah Kobalt battery that is under warranty that will no longer fully charge and Lowe's has replaced it with much lower quality 40 Volt 2.5ah battery. This is not a full warranty.

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User's recommendation: Don't buy Kobalt or shop at Lowes.

Shantrice Qxw

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Verified Reviewer
| map-marker Louisville, Kentucky

Bought toolbox at Lowes without keys.

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Can't actually speak to a person in order to obtain keys for my new toolbox that I purchased at Lowes

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User's recommendation: Buy tools at Harbor Freight

James R Zjw

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Verified Reviewer
| map-marker Crossville, Tennessee

Kobalt 1/4 ratcheting wrench 81740

When you use this new tool, it slips the gear a lot. I traded it in at Lowes.

The new tool again slips. I took it apart; the spring is too small to hold it in gear. I drilled the left-to-right switch spring hole. Put a stiffer spring in its place.

The tool works as it should.

I have many Kobalt tools, and this one just doesn't stand up to the quality of Kobalt tools. Other than the spring, I would say it's a very nice wrench.

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Mike T Psw

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Verified Reviewer

Bad product support

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I received a Kobalt retractable hose reel as a gift from my in-laws in late 2023. I like this unit, but the reel is leaking air at the air supply shaft.

Neither Lowes nor Kobalt customer support could help me.

I guess once it's out of warranty, customers are on their own. Great company.

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Pros:
  • Good entry-level products
Cons:
  • Lack luster support and durability

Preferred solution: parts

User's recommendation: Buy from a real company that cares about their customers.

Anonymous
map-marker Sebring, Florida

Didn't last very long, with minimal use

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1/4 impact driver drill stopped working modelkid324b-03 serial number 006003 date 11/21 my other drill works, so not a battery issue. I'm a home owner, this drill has seem minimal use

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User's recommendation: Not very good

Anonymous
map-marker Little Falls, New York

Warranty

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I own a breaker bar #337328,the head has broken where the socket goes on.

My local lowes can not help me.

Im hoping for a replacement shipped to me.

Customer service is non exsistant!

Make a promiss of lifetime warranty and then make no attempt to honor it

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User's recommendation: Buy another brand,dont be scammed like me

Anonymous
map-marker Palmyra, Virginia

I've had 2 different air compressor from Lowes this makes the 3rd.one they will not hold up to standard use .they need to make a more substantial product that will last more then 2years old ,not r

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It stopped working it will not build pressure only 50 psi &then shuts down .if not under warranty I'll be going to Home Depot to get a Dewalt compressor. Theirs has to be better then kobalt.

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User's recommendation: Don't buy this compressor it's not worth the time

Resolved
Daekwon Rub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perkasie, Pennsylvania

Resolved: Interchangeable batteries

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Updated by user Dec 30, 2024

Company fixed the issue and I have been provided with apology. I don’t remember any more.

Somehow I accidentally got signed into this pissed customer page. Wasnt really pissed.

Only had a question. Got answered

Updated by user Dec 01, 2024

I could not understand the rep because of his accent. I don’t think he really understood what My question was.

Definitely a language barrier. Explained it about 6-7 times before he finally understood.

Hopefully he did understand and give me the right answer. Was very frustrating talking with him.

Original review Nov 30, 2024

I just had a question as to whether I could enter change the battery on my drill and my leaf blower. The man in the call center was so difficult to understand with his accent that it was very frustrating.

I eventually got an answer, but Im hoping its the right one as Im not sure he totally understood my question.

at least he didnt seem to in the beginning. It is extremely irritating to call support and not be able to understand people.

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User's recommendation: Don’t call the customer service center unless absolutely necessary

About

Related Companies

Lowes, Allen And Roth, Harbor Breeze, Garden Treasures Classics, Project Source

Summary

Kobalt is a company manufacturing tools for repairs. Smart design of Kobalt instruments made the tools manufacturer a top rated choice for many people whether an enthusiastic DIYers or true professionals. Machanic’s product line showcases numerous devices to handle dirty work with different lubricants, tool, wrench, and socket sets etc. Hand tools collection of Kobalt has quality screwdrivers, measuring tapes, and pliers etc. Storage and garage sets offer customers truck boxes of varied sizes and shapes to suit the needs of any driver while on the road.

Kobalt reviews and complaints

Kobalt is ranked 205 out of 3386 in Equipment category

Area Served

USA, Canada

Payment Methods

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