Kobalt Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kobalt has 2.2 star rating based on 1036 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Kobalt to a friend or colleague.
- Rating Distribution
Pros: Price, Good product, I like the equiptment.
Cons: Customer service is totally absent, Customer service is very poor, Dont back there warrenty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kobalt has 2.2 star rating based on 1036 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Kobalt to a friend or colleague.
- Rating Distribution
Pros: Price, Good product, I like the equiptment.
Cons: Customer service is totally absent, Customer service is very poor, Dont back there warrenty.Recent recommendations regarding this business are as follows: "Kobalt has no customer service", "Not very good", "Buy tools at Harbor Freight", "Don't buy Kobalt or shop at Lowes.", "Buy another brand,dont be scammed like me".
Most users want Kobalt to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
I need my cast stack locks to stay on the box like they should... also, the small box doesn't close right unless you pull on the lock piece, which also broke. I received my email but ignored it.
- When it worked right it was great
- Doesnt work right now and im always gentle with everything
Preferred solution: Replacement
User's recommendation: Kobalt has no customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKobalt cast stack
It says kobalt received my message buy ignored it.. great customer service
The pieces on the side that lock the cases together pull all the way out on 2 boxes. Are there replacements for those? They fall out by themselves
- Water tight
- Latches pull out
Preferred solution: Replacement side case stack locks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Train your staff to check all items before selling it to customers
I was a visitor to the United States. I purchased a Kobalt impact wrench mod 6904 on 04/10/24.
I opened the case two weeks later and I found an old wrench in the new case. I am very hurt about what happened to me.
User's recommendation: Check what you purchase from Lowe's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have two tape measures I need replaced
Because I got two tape measures that I bought from Lowes and they wont do return policy on them and Ive not had them that long but they both broke
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase a kobalt impact wrench
I felt very bad; I purchased a new Kobalt impact wrench mod number 6904 on 2024/10/04. On returning to my home, I opened the case and saw a very old impact wrench inside the case.
- Good output for more than 30 minutes
- Heavy
Preferred solution: Full refund
User's recommendation: Check what you purchase at Lowe's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Kobalt tools
I purchased a 2 tool combo kit from Rona on February 11/2023. The 1/4" impact driver (model KID 324b-03) has stopped working.
When I install a fully charged battery, the small led lights blinks, but the driver does not work. I tried returning it to Rona (Surrey: Fleetwood) where I purchased it from, but they were no help.
Tool was only used around the house, and was not abused in any way. I would like a replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cunsumer
It was not pleasant, representative had to pass my concern to the supervisor. However that didnt help and resolve my problem. Reps failed to conduct the proper research on my purchase in order to have the power product returned.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |40 Volt 4ah battery
I have a 40 Volt 4ah Kobalt battery that is under warranty that will no longer fully charge and Lowe's has replaced it with much lower quality 40 Volt 2.5ah battery. This is not a full warranty.
User's recommendation: Don't buy Kobalt or shop at Lowes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bought toolbox at Lowes without keys.
Can't actually speak to a person in order to obtain keys for my new toolbox that I purchased at Lowes
User's recommendation: Buy tools at Harbor Freight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Kobalt 1/4 ratcheting wrench 81740
When you use this new tool, it slips the gear a lot. I traded it in at Lowes.
The new tool again slips. I took it apart; the spring is too small to hold it in gear. I drilled the left-to-right switch spring hole. Put a stiffer spring in its place.
The tool works as it should.
I have many Kobalt tools, and this one just doesn't stand up to the quality of Kobalt tools. Other than the spring, I would say it's a very nice wrench.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product support
I received a Kobalt retractable hose reel as a gift from my in-laws in late 2023. I like this unit, but the reel is leaking air at the air supply shaft.
Neither Lowes nor Kobalt customer support could help me.
I guess once it's out of warranty, customers are on their own. Great company.
- Good entry-level products
- Lack luster support and durability
Preferred solution: parts
User's recommendation: Buy from a real company that cares about their customers.
Didn't last very long, with minimal use
1/4 impact driver drill stopped working modelkid324b-03 serial number 006003 date 11/21 my other drill works, so not a battery issue. I'm a home owner, this drill has seem minimal use
User's recommendation: Not very good
Warranty
I own a breaker bar #337328,the head has broken where the socket goes on.
My local lowes can not help me.
Im hoping for a replacement shipped to me.
Customer service is non exsistant!
Make a promiss of lifetime warranty and then make no attempt to honor it
User's recommendation: Buy another brand,dont be scammed like me
I've had 2 different air compressor from Lowes this makes the 3rd.one they will not hold up to standard use .they need to make a more substantial product that will last more then 2years old ,not r
It stopped working it will not build pressure only 50 psi &then shuts down .if not under warranty I'll be going to Home Depot to get a Dewalt compressor. Theirs has to be better then kobalt.
User's recommendation: Don't buy this compressor it's not worth the time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Interchangeable batteries
Company fixed the issue and I have been provided with apology. I don’t remember any more.
Somehow I accidentally got signed into this pissed customer page. Wasnt really pissed.
Only had a question. Got answered
I could not understand the rep because of his accent. I don’t think he really understood what My question was.
Definitely a language barrier. Explained it about 6-7 times before he finally understood.
Hopefully he did understand and give me the right answer. Was very frustrating talking with him.
I just had a question as to whether I could enter change the battery on my drill and my leaf blower. The man in the call center was so difficult to understand with his accent that it was very frustrating.
I eventually got an answer, but Im hoping its the right one as Im not sure he totally understood my question.
at least he didnt seem to in the beginning. It is extremely irritating to call support and not be able to understand people.
User's recommendation: Don’t call the customer service center unless absolutely necessary
About
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Kobalt is a company manufacturing tools for repairs. Smart design of Kobalt instruments made the tools manufacturer a top rated choice for many people whether an enthusiastic DIYers or true professionals. Machanic’s product line showcases numerous devices to handle dirty work with different lubricants, tool, wrench, and socket sets etc. Hand tools collection of Kobalt has quality screwdrivers, measuring tapes, and pliers etc. Storage and garage sets offer customers truck boxes of varied sizes and shapes to suit the needs of any driver while on the road.

Kobalt is ranked 205 out of 3386 in Equipment category
USA, Canada
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